The Sustainability Report 2024 not only highlights the integration of Environmental, Social, and Governance (ESG) factors into all operations but also emphasizes Home Credit’s people-centric strategy to bring practical and long-term value to stakeholders.

Home Credit is one of the first consumer finance companies in Vietnam to publish the Sustainability Report 2024, affirming its pioneering position in sustainable development in the market.

Home Credit Vietnam’s 2024 Sustainable Development Report

The people-focus sustainability 

In the newly released report, Home Credit clearly states its people-focused sustainability approach. Each initiative is built and implemented in a methodical manner to bring practical and long-term value to stakeholders, from customers, partners, investors, and employees to the government and the community.

“At the heart of our strategy is a customer-centric approach - a commitment to understanding and responding to the evolving needs of our customers with empathy, innovation, and integrity. This principle guided every aspect of our sustainability agenda in 2024.” said Mr. Jakub Kudrna, Chief Strategy Officer and Chairperson of CESG at Home Credit Vietnam.

Mr. Jakub Kudrna and the Sustainability team

With the people-focused strategy, Home Credit’s commitment to sustainable development is realized through 6 strategic pillars: responsible finance, financial inclusion, digital empowerment, diverse workforce, sustainable communities, and economic growth. 

Notably, in this report, Home Credit has proactively improved its data collection and reporting methods, demonstrating transparency even in non-financial reports, to improve reporting quality and strengthen the trust of stakeholders. The report is compiled in accordance with the European Sustainability Reporting Standards (ESRS) under the Corporate Sustainability Reporting Directive (CSRD). This is the latest mandatory set of standards for European companies and also regarded as the most complex, expected to be strictly audited from 2026 to limit greenwashing among businesses.

Sustainable growth in all aspects

According to the Sustainability Report 2024, Home Credit has made new strides in promoting a diverse, equitable, and inclusive (DEI) working environment. Females account for approximately 60% of the workforce, remaining stable over the years. The proportion of females in the technology field is also constantly increasing.

With the people-centric orientation, Home Credit Vietnam attaches special importance to talent training, believing that the effort is a long-term investment that helps improve the capacity of the entire organization. Each employee is also encouraged to build their own career development plan, with professional advice from the leader. This philosophy is also one of the reasons why Home Credit Vietnam is continuously honored in the Top 100 best places to work in Vietnam.

Notably, on August 14, 2025, at the HR Asia Awards 2025 ceremony, Home Credit was once again honored as one of the “Best Companies to Work for in Asia” for the fifth consecutive time. This prestigious award is selected by HR Asia, a leading human resources magazine in Asia. 

Home Credit has been named “Best Companies to Work for in Asia” for the fifth consecutive time

In relation to the social community, the company’s support activities in 2024 had many positive impacts. For example, the construction and renovation of several schools in unfavorable areas such as Gia Lai, Nghe An, Dak Lak, etc. provided better learning opportunities for 2,700 children. The company’s programs have inspired many employees to proactively organize charity activities. According to the report, Home Credit Vietnam and its employees contributed more than VND 8.3 billion to the community in 2024.  

The Home Love bus of Home Credit continues its journey to underprivileged schools to join hands in building a brighter future for the young generation of Vietnam

At the same time, effective corporate governance and solid risk management continue to be the core foundation of Home Credit. In 2024, this consumer finance company recorded a non-performing loan (NPL) ratio of only 1.76% - significantly lower than the industry average of 8.4% and a clear improvement from 2.49% in 2023. The outstanding results reflect Home Credit’s strong risk management ability and responsible lending principles. 

Thanks to that, the company was also rated A by FiinRatings for the first time with a stable outlook. This organization recognized Home Credit Vietnam as the most effective recovery enterprise in the consumer finance industry in 2024. The company achieved a net profit of VND 1,290.9 billion, an increase of nearly 244% compared to 2023.

In addition to effective business operations, Home Credit also promotes cooperation with major partners, providing many attractive incentive programs exclusively for green products such as VinFast and Honda electric vehicles, to contribute to promoting green consumption habits in the community.

In particular, over the years, Home Credit Vietnam has continuously monitored and calculated its carbon footprint in accordance with ISO14064. On that basis, the company has launched many initiatives to reduce its carbon footprint, such as an internal recycling project named Home Green, the usage of an energy sensor system at the office, etc. Thanks to energy-saving initiatives in the workplace, the report said that in 2024, Home Credit’s scope 2 emissions (energy consumption such as electricity, water, etc.) have been significantly reduced.

With its efforts in the journey of sustainable development, for three consecutive years, Home Credit has been honored by the Vietnam Chamber of Commerce and Industry (VCCI) as one of Vietnam’s Top 100 Sustainable Companies (CSI100) and also in the list of Top 50 Corporate Sustainable Awards (CSA) voted by Nhip Cau Dau Tu Magazine. In addition, the company has won the Global CSR & ESG Leadership Awards over the past four years.